|Designer Wedding Dresses Shoes Veils and Tiaras Online|||||| | || | |

1) What is your exchange / refund policy?
We will happily exchange an item or offer a refund if you are not 100% satisfied. This applies to all stock items such as shoes, jewellery, accessories, some underwear. We cannot exchange items which are special orders such as wedding dresses, wedding veils, and wedding tiaras, or wedding shoes which have been dyed. These involve a large choice of options and are therefore custom made to your liking. We are threfore not in a position to sell this on. For hygene reasons we cannot exchange certain underwear and earrings for pierced ears. If goods are faulty or sent in error they will of course be exchanged.
We want you to be perfectly happy with your order, if you are unhappy with your custom made item please get in touch and we will try to alter or modify it for you.

2) How do I return an item?
You must inform us by telephone or email within 2 days of receipt if you are not happy with the item, and return it to us within 7days. The cost of returning an item lies with you unless the item is fauty or sent in error.
Send all returns to:

Just Brides
6 The Hollies
Eastwood
Nottingham
NG16 3BT
ENGLAND

We will not exchange an item for any reason after this time has elapsed.

3) Can you do rush orders?
We do offer a rush order service. This must be done by telephone to dicuss your requirements and to agree whether your timescales are achievable. This service does incurr a small surcharge of £10 for shoes and veils. This is to allow for special delivery etc.
We ask that you are reasonable when inputting your required by date on your orders, so that we can prioritise everyones requirements. The minimum time allowable on internet orders is 3 weeks. The date you input should be a realistic one. We do not guarantee any delivery dates, or required by dates. These are purely as guidance.
If you are worried about getting your order in time then please use the rush order service. Your order will then be given priority.

4) Are your wedding shoes wide fitting?
We buy all of our wedding ang First Holy Communion shoes from Rainbow Club and Gabriella & Lucido. In our experience the shoes are an average fit. We advise that you order your usual size or half a size bigger. You will probably be stood up for a large part of the day and your feet may swell with the heat. Having a shoe slightly bigger than usual will accomodate this. If in doubt when you first try on your wedding shoes, try inserting a half-insole under the ball of your foot. This will push the foot further back in the shoe and will give you added comfort.

5) Can I send back my shoes for dying?
Brides often want to ensure a good fit before dying their shoes, or may want to dye their shoes after the wedding. This will incurr more P&P charges than ordering to be dyed at the initial ordering stage. The cost is £20 per pair plus £5.00 P&P to resend them out to you. If you wish to do this please telephone first and we will arrange with Rainbow to have your shoes dyed. You will need to send your shoes to

Rainbow Clud Ltd
3 Hennock Court
Hennock Way
Marsh Barton
Exeter
EX2 8RU

Enclose with your shoes:
Your name and address to return them to
A swatch of fabric to dye to (minimum 2" x 2")
Your required by date. (Please remeber to allow 2-3 weeks for this service)

6) How do you transport a wedding dress on an airplane without it getting wrinkled?

You will have to enquire with the airline. Some allow dress bags in the main body of the plane and the staff will let you hang it at the back of the plane. Others insist that it goes in the hold. If this is the case, then pack it carefully into it's own suitcase, interlayered with lots of acid free tissue paper. It still may need some attention at the other end. Hanging your gown in a humid environment helps. Enquire as to whether you have a pressing service where you are going.
Hope this helps

If you have any other queris that are not listed here please look at our
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